Retail Sales Associate & Marketing/E-Commerce (Full-Time)

Retail Sales Associate & Marketing/E-Commerce

Blackstone's of Beacon Hill is an independent gourmet kitchenwares, gift and home decor store located at 40 Charles Street in historic Beacon Hill. Blackstone’s (and its predecessor sister store KitchenWares) have been serving the community of Boston with the best service in the kitchenwares and gifting industry since 1982 growing year after year. We continue to thrive by finding the right people and enabling them to do their best by offering the right resources to help team members reach their full potential.

We are looking for an individual who loves the people facing side of retail as much as they enjoy the e-commerce side. We are open 7 days a week for instore shopping and 24/7 for online shopping too. This additional person will be both a sales person as well as available to help us ensure that our online store is visually appealing, easy to navigate, and furnished with accurate, up-to-date content. If you excel at face-to-face sales and e-commerce, love to cook and entertain, are flexible and eager to educate customers about our products, then we'd love to hear from you.

All associates are expected to become knowledgeable in Blackstone's three departments (Kitchen + Home + Gifts) and each area's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Successful candidates should have the following skills and qualifications:

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately and offer suggestions as well as educating customers on promotions, new products, etc.
• Promote Blackstone's loyalty by educating customers about our loyalty programs
• Proficiency with POS (point of sale) systems and aptitude to learn new technologies (Lightspeed a plus)
• Customer facing in-store retail sales experience
• E-Commerce / website experience
• Excellent communication skills
• Cheerful working attitude
• Outstanding customer service skills
• Ability to work a flexible schedule
• Ability to upsell
• Must be able to work without sitting for up to 4 hours at a time
• Able to move quickly about the store floor assisting customers and retrieving merchandise from storage rooms or sales floor
• Able to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise
• Prompt, regular and predictable attendance

Note: This is a physical job and may at times include climbing short ladders, moving products or lifting boxes weighing up to 35 pounds

Bonus: Familiarity with social media channels for store marketing; interest in marketing and PR / Writing a plus.

Salary: TBD

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Retail sales: 1 year (Required)
• E-commerce: 1 year (Nice but not required)
• Website maintenance: 1 year (Nice but not required)