| Payment Methods & Credit Card Charges |
| You can pay for your purchases at Blackstone's using most major credit cards, including American Express, Discover, VISA, or MasterCard, for in-store and online shopping at www.blackstonesboston.com. |
| We will immediately charge your credit card when you place an online order. If we are unable to fulfill your order, we will promptly refund the charged amount to your credit card and notify you via email. |
| |
| Order Processing |
| Please allow 1 to 2 business days for us to process your order. |
| We offer shipping to the 48 contiguous states and provide standard, two-day, and overnight shipping options at checkout. If you have specific shipping instructions, please include a note in the comment section with your order or contact us at 617-227-4646. |
| Once your order is shipped, we will email you tracking information. Please note that we are not responsible for missing packages once they leave our facility. |
| |
| Shipping Fees |
| Our shipping fee includes the processing, packing, and shipping of your order. Shipping fees are as follows: |
| Standard $20.00 |
| Two-day: $60.00 |
| Overnight: $75.00 |
| Curbside & In-store Pickup: Free |
| For gift card orders, there is no shipping charge. |
| |
| Returns |
| At Blackstone's, we want you to be completely satisfied with your purchase. We accept returns for unused items within 30 days of the purchase date. After 30 days, we can only accept returns for items with manufacturing defects. |
| To initiate a return by mail, please contact us via email ([email protected]) or phone (617-227-4646) and request a Return Authorization Number within 30 days of the purchase date. When submitting a return request, please include your order number. Customers are responsible for the return shipping charges. We recommend using a shipping method with tracking and insurance, as we cannot be held responsible for lost or damaged items during the return transit. |
